About Covid-19 & your booking

Just so you feel informed about your booking with The Moat House here's some information that will hopefully put you at ease..

Cancellations

If your reservation is affected by a Covid-19 related local or national regulatory discontinuance issued by the government or local authority we will commit to rearranging your reservation to another time or refunding you.​

Cleaning

 

Our changeover crew are fully up to speed  with the government and the scientific community with regards a cleaning regime to ensure the limitation of any cross-contamination. In fact, as well as thoroughly airing, cleaning and disinfecting all commonly touched areas, we've put in place technology that ensures that all surfaces of all rooms (even inside cupboards, the keys and the outside of the front door) are decontaminated at the changeover so you can feel safe that we're doing everything we can to make your stay as relaxed as possible.

In addition to the above we're also:

  • Ensuring that our staff will carry out their duties wearing appropriate personal protective equipment (PPE) to protect both them and you the guests
     

  • Having all bedding and towels  professionally washed and sterilised to NHS standards
     

  • Disposing appropriately of any foodstuffs or other items left by any previous guests
     

  • Providing guests with antibacterial/antiviral cleaning materials for use during their stay
     

  • We've also removed all non easily cleanable soft furnishings, games, DVDs, books, toys etc.

You'll receive full details of our systems and procedures after booking and prior to arrival. 

Further information:

For more information please feel free to contact us here:

info@themoathouse.co.uk

0800 024 8641

Contact Us

 

eMail: info@themoathouse.co.uk

Tel: 0800-024-8641 (Freephone)

Address

 

The Moat House

19 Bruce St

Annan

Dumfries & Galloway

DG12 5DF

Scotland

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© 2019 The Moat House Annan